TECHWISE RESEARCH PRIVACY STATEMENTPrivacy Commitment Information Collection Information Use Data Sharing/Transfer Data Security Access and ComplaintsOpting Out
TWRweb.com is the website for TechWise Research's online consumer and business professional panels. TechWise is a leading market research firm that works with high-technology companies. These panels gives consumers and professionals the opportunity to influence the products and services developed by our clients.
TechWise Panel Members may complete surveys to provide feedback and opinions on a range of consumer, technology, and other topics. In exchange for their participation in these surveys, panel members receive certain benefits from TechWise that may include cash (or cash equivalent) and/or the opportunity to participate in raffles to win prizes.
OUR PRIVACY COMMITMENTS TechWise Research respects the privacy of
every Panel Member. This Privacy Statement outlines the information TechWise Research will collect and how we will use that information. This Statement will also tell you how you can verify the accuracy of your Personal Information (defined below) submitted to TechWise Research and how you can request that we delete or update your Personal Information.
This Privacy Statement is intended to describe the steps we take to respect panel member's privacy in connection with our online survey research activities. We've developed this privacy statement from industry guidelines and standards, and local, national, and international laws and requirements. All privacy practices and methods described in this statement apply only insofar as permitted by the applicable standards, laws and requirements. In addition, TechWise adheres to the
Code of Standards and Ethics for Survey Research that was developed by the Council of American Survey Research Organizations. "CASRO" is the professional trade association of survey research companies. It's code of ethics may be viewed at their website at
www.casro.org.
Return to Top INFORMATION COLLECTED AND HOW WE USE IT A) WE COLLECT PERSONAL AND DEMOGRAPHIC INFORMATION During the TechWise recruitment process, TechWise Research may collect personal information such as your name, address, email address, telephone number, company name, and job function ("Personal Information"). In addition, TechWise Research frequently asks Panel Members for information regarding the products you purchase at home or at work and demographic information (such as age, income, gender). All of this information is collectively referred to as "Demographic Information".
You are in complete control of the Personal and Demographic Information you provide to TechWise Research. We rely on you to provide updates to your Personal and Demographic Information. At any time after registering in this panel, you may visit this website and sign into your account to view your Personal and Demographic Information. Once signed in, you can:
- Print out a copy of your Personal and Demographic Information.
- Correct or update your Personal and Demographic Information.
- Ask us to remove your Personal and Demographic Information from our panel.
Note that some of the Personal Information or Demographic Information you initially provide TechWise may not be modified online. If you wish to modify this information, please contact us using the links provided later in this statement. TechWise Research will use reasonable efforts to honor your request.
B) WE COLLECT OPERATING INFORMATION TechWise Research may, in the course of interacting with Panel Members, gather other types of information from Panel Members ("Operating Information"). For example, as a TechWise Panel Member, you may receive invitations to participate in TechWise Research surveys. These surveys will ask questions about your interests, needs, and attitudes. We will receive your responses to these surveys. Similarly, if we offer other features, services, or programs in which you explicitly agree to participate, then TechWise Research will receive information from those features, services, or programs.
Return to Top HOW WE USE INFORMATION COLLECTED A) HOW WE USE PERSONAL AND DEMOGRAPHIC INFORMATION Personal Information may be used to communicate with you and to assist you with questions that you may have about the TechWise Research Panel. It may also be used for panel recruitment, contest entry processing or delivery of incentives to members of the TechWise Panel. Personal Information concerning location or address is also used to ensure that our panel accurately represents the country's population as a whole.
Panel Members are asked for Demographic Information in order to pre-qualify members for surveys that target specific groups. We also use this information to ensure that our panel accurately represents the country's population as a whole.
TechWise Research uses Personal Information and Demographic Information solely in the conduct of its research business. Personal Information or Demographic Information may be combined with information collected about you by TechWise Research or third parties with your express permission, or with information that is collected about you from public records.
B) HOW WE USE OPERATING INFORMATION TechWise Research uses Operating Information solely in the conduct of its research business. As is the case with Personal Information and Demographic Information, Operating Information may be combined with information collected about you from public records.
Return to Top DATA SHARING AND TRANSFER A) HOW WE MAY SHARE INFORMATION: Personal Information regarding Panel Members will never be shared with any third parties without your express permission, except that we may disclose your information if we believe we are required to do so by law, if we need to do so to protect someone's safety or our rights or property, or in order to comply with this policy or other policies that may be applicable. In addition, occasionally TechWise Research will share contact information, such as name and address, with third parties with whom we have partnered to provide specific services to TechWise Research, or services on behalf of TechWise Research, such as panel recruitment, contest entry processing or delivery of incentives to TechWise Panel Members. These partners have agreed not to share or resell this data and they are contractually obligated not to use any personally identifiable information except for the purpose of providing these services, unless you enter into a relationship with them that would directly allow them to do so.
TechWise Research collects and shares Demographic Information and Operating Information with its research clients in an anonymous form. Our research clients will never receive Personal Information of Panel Members, nor will they be able to identify Panel Members, without your express permission. TechWise Research is an expanding business, and like other companies, we sometimes acquire or divest business units. As part of such transfers, we may convey the business assets of the particular business unit, including Personal Information, Demographic Information, or Operating Information of Panel Members.
B) DATA TRANSFERS: Your Personal Information, Demographic Information, and Operating Information will generally be stored in our TechWise Research databases, which are located in the United States. For easier processing of e-mail communications, contests, sweepstakes, incentives, or other marketing purposes, however, your Personal Information, Demographic Information, or Operating Information may be sent, usually on a temporary basis, to countries outside the United States or the European Union. TechWise Research data protection standards are the same, regardless of where your information is stored.
TechWise Research adheres to United States/European Union Safe Harbor principles. If you feel that Safe Harbor privacy principles may have been violated by TechWise Research, you may contact TechWise Research, 3525 Del Mar Heights Road Suite 278, San Diego, CA 92130 (email:
panelinfo@techwise-research.com) (telephone: 858-481-1219) with your complaint.
Return to Top DATA SECURITY AND RESPONSIBILITYTechWise Research is committed to keeping the data you provide us secure and will take reasonable precautions to protect your Personal Information from loss, misuse or alteration. Vendors, contractors, or partners of TechWise Research who have access to your Personal Information in connection with providing services for TechWise Research are contractually required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for TechWise Research.
TechWise Research also safeguards Personal Information, Demographic Information, and Operating Information from unauthorized access. Most Operating Information is maintained in databases that are separate from those containing Personal Information and Demographic Information. Only authorized TechWise Research employees or agents carrying out permitted business functions are allowed to access these databases. In addition, each employee of TechWise Research is required to sign a confidentiality agreement requiring him or her to keep confidential all Personal Information of Panel Members. Employees who violate the confidentiality agreement are subject to disciplinary actions, including termination when appropriate.
Return to Top ACCESS TO YOUR INFORMATION AND COMPLAINTS A) Accessing, Correcting, Updating and Preventing Use of Your Personal Information or Demographic Information If you have submitted Personal or Demographic Information to TechWise Research through the TechWise Panel or otherwise, or if someone else has otherwise submitted your Personal or Demographic Information to TechWise Research, you can:
- 1) Access, Correct, Update Your Personal or Demographic Information, by logging into your account at www.twrweb.com or emailing your request to: privacy@techwise-research.com. Please note that it may take several weeks for your email request to be processed, while changes in the web site will usually take affect in minutes. TechWise Research will use reasonable efforts to supply you with the information you requested to access and to correct any factual inaccuracies in this information.
- 2) Prevent Further Use of Your Personal or Demographic Information, by logging into your account at www.twrweb.com and using the "Unregister" function or by emailing your request to: privacy@techwise-research.com. Please note that it may take several weeks for your email request to be processed, while the Unregister button usually processes your request in minutes. TechWise will then use reasonable efforts to prevent further use of your Personal Information or Demographic Information in our files.
B) Complaints TechWise Research is committed to working with our panel members to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by emailing us at:
privacy@techwise-research.com. TechWise Research will be happy to respond to your questions and comments.
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OPTING OUT At any time, you may discontinue your participation in the TechWise Panel by logging into your account and clicking on the "Unregister" button. You may also send an email to
privacy@techwise-research.com. Please note that it may take several weeks for your email request to be processed, while the Unregister button usually processes your request in minutes. Also, opting-out of the TechWise Research Panel will not automatically cause us to add your email to our "Do Not Contact" list or delete Personal, Demographic, or Operating Information about you that we have previously collected. We will do so, however, at your request, as set forth above.
OTHER SITES TechWise Research is not responsible for the privacy practices or the content of other Websites. We recommend that you carefully read the privacy policies of each site you visit.
CONTACT US TechWise Research, Inc.
3525 Del Mar Heights Road #278
San Diego, CA 92130
858.481.1219
privacy@techwise-research.com
YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES By agreeing to become a TechWise Panel Member or participating in a TechWise Research service or program, you signify your acceptance of the terms and conditions of this Privacy Statement. TechWise Research may make changes to this Privacy Statement from time to time. We will post changes to our Privacy Statement on the TechWise Panel Member Web Site, so from time to time please check the Privacy Statement posted there. In addition, we will alert you to significant changes to this Privacy Statement by providing you with written, electronic, or other notice from TechWise Research.